Request an RMA for an Autel device
If a delivered device does not work as it should, file your RMA here. With the serial number, the error code and a few photos we can often diagnose remotely, otherwise we arrange repair or replacement.
File your RMA with serial number and error code
Complete the form with the serial number from the rating plate, the model, the installation date and your order or invoice number. Add photos or a short video of the rating plate, the installation and the error on the screen.
Triage within 1 working day
Our support checks the configuration and the logs. Many cases are solved remotely with a restart or a firmware update, so nobody has to travel to site.
RMA number and approval
If it is a hardware fault, you receive an official RMA number and the instructions for the next steps.
Replacement, repair or on-site intervention
AC chargers and parts are swapped from stock in Drongen. For DC fast chargers we ship a replacement module or send a certified technician.
Return of the faulty unit
The faulty unit or module returns to Blulinc Distribution in Drongen for inspection and factory warranty with Autel Europe.
What to have at hand
- Serial number from the rating plate
- Model and power of the device
- Order or invoice number with Blulinc
- Installation date
- Error code on the display or OCPP status
- Photos or a short video of the fault
RMA form
Complete this as fully as possible. The sharper the fault description, the faster we can decide between a remote fix and a replacement.
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